ITIC Help ITIC Manual
Terms and Conditions Mapping Resources Training & Safety

ITIC™ Manual

A Complete guide to using ITIC on missutility.net

A product of One Call Concepts, Inc.
Last Revision: April 29, 2011

Table of Contents

• Introduction
• Requirements
• ITIC Notices
• Login and Registration
• ITIC User Options
• Processing a Locate Request
• Utility Notification Page
• Submitting a Locate
• Processing an Update Request
• Processing a Cancel Ticket
• Policy Issues
• Word Abbreviations
• County Abbreviations
• Working Clearance and Locate Markings
• Positive Response System

INTRODUCTION [Back to Top]

Thank you for your interest in ITIC, your gateway for Miss Utility, Miss Utility of Delmarva and District One Call Internet Ticket Entry. ITIC is a powerful tool developed by One Call Concepts, Inc. You will soon have at your fingertips much of the functionality available to someone working in the call center. You’re about to begin the process of directly entering your locate request information into the call center computer system. We’ve provided the following information to assist you with the process of preparing, entering, mapping (DE & Eastern Shore MD Only) and following up on your locate request.

We also suggest you check out our web site at www.missutility.net for additional information and important announcements on the ITIC news page. That way, you’ll stay informed of any changes affecting the ITIC program. Not only will the ITIC program be enhanced to make it easier for you to use, but also new companies subscribe to Miss Utility services all the time. You’ll want to keep track of these types of changes in subscribers, policy and procedures. You can feel free to contact us to report problems or ask questions. Our goal is to make ITIC as user-friendly and useful as possible.

NEW USERS: Your locate requests will go into the Review File for review by call center personnel. This may cause a delay in the processing of your ticket. Tickets are released from the Review File Monday thru Friday, 7:00 AM to 5:00 PM.

REQUIREMENTS [Back to Top]

To file a locate request using ITIC you should read and have a complete understanding of this information packet. In addition, our ITIC specialist is available for an on-site visit or by phone to conduct hands on training. Necessary system requirements include Internet access, color monitor and the latest version of JAVA. We strongly suggest that you use Internet Explorer version 7 or higher and or FireFox version 3.6 or higher.

ITIC NOTICES [Back to Top]

ITIC is available for processing the following notices (contingent upon service area):

• Standard two full business days (DE & MD) and in (DC) 48 hour notices
• Update notices
• FTTP and FIOS notices (for Verizon and its contractors)
• Insufficient and Short notices (DE & Eastern Shore MD)
• Designer (DE)
• Emergency notices (owner-members only)

All other locate requests must be called into the call center at 1-800-257-7777 or by calling 811.

LOGIN AND REGISTRATION [Back to Top]

Before registration for ITIC, please be sure your company has established a caller ID with the call center. If your company has never contacted the call center before, please contact the Help Desk at 410-712-0056 ext 4040 for assistance. Also, please review the Terms and Conditions for using ITIC before registering.

When ready to use ITIC, launch your Internet Browser and go to www.missutility.net. From the home page, click on the service area in which you want to process tickets. If you desire to process tickets in both areas, you will need to register for each one.

You will go directly to our ITIC News page, please familiarize yourself with the information on this page. When done, click ?Continue? at the bottom of the page.

First time registrants-enter your email address and the 10 digits of your telephone number used in your Caller ID. Next, click-agree to the T&C and click on ?Register?. Within a few minutes, the call center will email your password.

Once you have your password, return to the Miss Utility home page, click your service area, click Continue on the News page, from the login screen, enter your email address and password (do not enter your telephone number). Click to agree to the T&C and click on ?Login?. The next screen should be your ITIC menu screen.

Below is an example of the screen you will see if multiple contact records are detected for your phone number. Please select the appropriate option.

ITIC USER OPTIONS [Back to Top]

This menu will present you with the following choices:

‘Submit a Locate’ will bring you to the ticket request entry screen.

‘View Locate Requests’ will allow you to look at an existing ticket.

‘Update Ticket’ will bring you to the update screen of ITIC.

‘Cancel Ticket’ will bring you to the cancel screen of ITIC.

‘Logout’ will bring you back to the Login/Registration screen.

PROCESSING A LOCATE REQUEST [Back to Top]

After selecting ‘Submit a Locate Request’, the ITIC entry screen will appear displaying the first page of the ITIC locate request form.

You should first verify that all of your Contact Information is correct. This information is driven off your caller ID number. If information is incorrect, you should make appropriate changes and/or contact the call center.

The field descriptions for this screen are as follows, required fields are marked with a red asterisk:

1. Time of Call: Date and time in which this ticket was initially pulled from the system.
2. Phone No: Caller’s business telephone. This field is automatically retrieved from the system. If the telephone number has changed, contact the center to have this record updated.
3. Ext: Caller’s telephone extension, if applicable.
4. Caller ID: All numeric record assigned to caller telephone number. This field is automatically retrieved from the system.
5. Last Called: Indicates the last time this caller ID was used. (for call center use)
6. Contact Name: Name of the individual filling out the ticket. Always use first and last name in that order.
7. Company Name: Name of company requesting the ticket. If the company name has changed, please contact the call center to have this record updated.
8. Address: Street number portion of the contact’s address. This is a numeric field only. If the address is a post office box, leave this field blank. You will enter the PO in the Street field.
9. Street: Street name of the caller’s mailing address or insert PO Box here.
10. City: Name of the city for the caller’s mailing address.
11. State: Two letter abbreviation for the caller’s mailing address
12. Zip: Zip code portion of the caller’s mailing address.
13. Code: For call center use.
14. Fax: A DEDICATED fax number. If there is none, leave this field blank.
15. Alternate Contact: Name of someone other than the caller who can answer questions in the event the caller is unavailable. Enter answering machine, pager number or cell number if these are the only physical contacts available. If there is none, leave this field blank.
16. Alternate Phone: Telephone number for the alternate contact person. This field can also be used to list the pager or cell number or any other alternate telephone number. If there is none, leave this field blank.
    After the ticket has been processed, this email address will receive a copy of the ticket for verification and reference.
17. Best Time: For internal use only.
18. Explosives: Used to indicate whether explosives will be used on this job. Answer Y for yes and N for no.
19. Type of Work: Describes the reason or the need for excavation detailing the type of work that will be performed, i.e. installing underground cable television service, planting trees and shrubs, installing a fence. You must be specific about the type of work you will be performing. If you are installing, repairing or relocating utility lines be sure to specify as to whether they are main/service or primary/secondary lines. ‘Install lines’ does not state what types of lines are being worked on.

Following are examples of acceptable and unacceptable ‘Type of work’ descriptions.

Acceptable type of work:

• REPAIRING TELEPHONE SERVICE
• REPLACING ELECTRIC PRIMARY
• REMOVE UTILITY POLE
• LANDSCAPING FOR A RETAINING WALL
• LANDSCAPING TO PLANT TREES
• INSTALL POLES/ANCHORS
• VZN: abc123/67c (used for Verizon work only)

Unacceptable types of work:

• DIGGING
• TRENCHING
• SEWER
• REPAIR LINES
• REPAIR LEAK
• INSTALLING CABLE
• BUILDING
• EXCAVATION
• GRADING/PAVING

Shortcut: Click the ‘Select’ button beside this field for a list of frequently used Types of Work. Use pages 12 and 13 in the ITIC manual for a list of approved abbreviations used when typing in the Type of Work.

20. Work being done for: Name of the individual or company that the work is being done for.
21. County: Name of the county where the work will be performed. It is imperative to enter the correct county correlating with the correct ADC map book for that county. Note: Although a single ADC map book may reference multiple counties, you must use the map book for the county you are working in. FYI: Baltimore County and Baltimore City both use the Baltimore map. Washington DC uses the Metro Washington map. If you are working within Washington, DC you enter the quadrant (NE, NW, SE, SW) into the county field. If work will cross over the county lines, it will require separate tickets.
22. State: Name of the state where the work will be performed.

After you have confirmed that all of the information is correct, select one of the following three choices listed at the bottom of the page:

Selecting ‘Next Page’ allows you to move to the next page of the ITIC locate request form, thereby continuing your locate request.

Selecting ‘Cancel’ allows you to cancel the processing of the current locate request and will bring you back to the One Call Concepts Internet main menu.

Selecting ‘Display Help’ opens a dialog box containing several commands to assist in filing the locate request and a brief description of each field.

To continue processing your locate request select ‘Next Page’. If any of the required fields are not completed a dialog box will appear listing the incomplete field(s). You must complete the field(s) to proceed. If you are unable to provide the information you must ‘Cancel’ your current locate request and obtain the necessary information.

After selecting ‘Next Page’, the screen that follows will display the second page of the locate request form titled Locate Request Form.

The field descriptions for this screen are as follows, required fields are marked with a red asterisk:

1. Time of Call: Date and time carried over from the first page.
2. County: Name of the county carried over from the first page.
3. State: Name of the state carried over from the first page.
4. City/Place: Name of the city or place where the work will be performed. If you are working within Washington, DC you enter the quadrant (NE, NW, SE, SW) into the city/place field.
5. Address: Street number portion of the address where work will be performed. If the address is alpha-numeric, there are several addresses, lot numbers or the jobsite does not include specific addresses, leave this field blank. You will provide this information in the ‘Extent of Work’ field.
6. Street: Name of the street where the work will be performed. There is only ONE worked on street per ticket. If the street is an ‘unnamed road’ or a ‘private road’, type ‘unnamed road’ or ‘private road’ in this field; you will in turn need to provide directions to the site in the ‘Extent of Work’ field.

You will need to enter a separate locate request if:


Works being performed on multiple streets.
The job includes an intersection whereby work continues on two of the intersecting streets, essentially working on two separate streets. In this instance, a locate request should be called in for each street being worked on.

7. Intersecting Street: Name of the nearest street that intersect/touches the request address/street. If you cannot provide an intersecting street, you MUST include driving directions on your locate request. Not providing this information may result in a delay and/or incomplete markings.
8. FOR MARYLAND EXCAVATION ONLY.
1. MD State ROW: Did you obtain a permit or contract number because the proposed excavation or demolition is on a Maryland Department of Transportation state road right-of-way or property?: Enter Y or N.
   For questions about MDOT right of way and property please call 443-572-5265.
2. b. What MDOT Agency issued the permit/contract number:: Select the agency from the drop down list (SHA, MPA, MDTA, MAA) – if you are unsure go back to the MD State ROW question and select ‘No‘
3. Permit: What is the permit or contract number?:
   For MDSHA you must enter the permit/contract number exactly as provided in one of the below acceptable formats.
   SHA-#-AA-####-## (example: SHA-2-AA-1234-56)
   MSHA
   AA###A## (example: MO532A21)
   AA######### (2 Alpha, 7 numeric - example: BA5335177)
   AA#######A (2 Alpha, 7 numeric - example: PG5685168R)
   For any other State Agency you can type ‘UNKNOWN‘ for the permit/contract number.

If you are unsure of the MDOT Agency that issued the permit/contract number and/or of the permit/contract number you MUST go back to the MD State ROW question and answer ‘NO‘ and continue processing your ticket in the Extent of Work field.

MDOT will not be notified of your excavation until you are able to provide the State Agency and/or the Permit/Contract number. Once you obtain this information contact Miss Utility at 800-257-7777 with your ticket number and we will then notify MDOT.

9. Extent of Work: Describes the location of excavation. First and foremost, designate the area of the property in which you are working i.e. Mark from house to ped #2001. If the street name provided in the street field is an ‘unnamed road’ or a ‘private road’ then provide directions to the site.

   When working on a road, you must provide where you are starting and ending your excavation. Provide distance and directions to the site from the nearest intersection. White lining the excavation site is advisable.

   Answering the following questions will help you achieve a descriptive locate:

   1. Which street is the work being done on?
   2. Which side of the street?
   3. What is the nearest intersecting street?
   4. Approximately how far and which direction from the nearest intersecting street?
   5. What is the starting and ending point?

   Tips:
   

   • You must begin the location of work with the words ‘Mark’ or ‘Locate’.
   • Right and left should not be used as directions as they are relative points of view.  Please use N, S, E or W.
   • If the excavation is in the roadway, marking instructions could include:
   • Mark entire road right of way’.
   • Mark from the centerline of road to North, South, East, West, lot line or      curb’.
   • In all cases, the call center is looking for description of the area to be marked out. It is NOT acceptable to request to mark a particular facility i.e.; ‘Mark the gas line at the above address’.
   • Use the approved abbreviation on page 12 of the ITIC manual.
10. Remarks: Used to enter any special requests for the located i.e.; Use both flags and paint. This field is not be used for Extent of Work information.

Shortcut: Click the ‘Select’ button beside this field for a list of frequently used remarks.

11. Map #: Map number in the appropriate ADC county map book. Always use the map number at the top of the page not the page number at the bottom of the page. It is important not to put a ‘0’ in front of the map number you select in the Map # field. When using the sheet maps for Garrett and Allegany Counties, enter the digit ‘1’ in the Map # field, regardless of which side of the sheet map you are using.

The map number and grid you provide will determine what owner-members are notified of the excavation. Be sure to provide accurate map number and grid information for the excavation site.

Although a single ADC map book may reference multiple counties, make sure you are using the ADC book titled with the county you are working in. (Baltimore County and Baltimore City both use the Baltimore map. Washington DC uses the Metro Washington map.)

The following counties ONLY accept 4 digit ADC/Kappa Map information (100 grid system):

Anne Arundel, Baltimore, Baltimore City, Carroll, Frederick, Harford, Howard, Montgomery, Prince Georges and Washington DC (SE, SW, NW, NE)

Further information can be found under the Excavators page at www.missutility.net and by clicking on ‘Mapping Resources‘.

12. Grids: Grid cell(s) in the appropriate ADC county map book. Enter the alpha portion then the numeric portion without any spaces or zeros (a3). When entering multiple grids, enter the alpha then numeric portion of the first grid then a comma and the next grid without any spaces (a3,b3). If using multiple grids, they must be adjacent grids and must not exceed the maximum number of grids per ticket as listed below. If the work site requires additional grids, multiple tickets must be processed. Do not put a leading ‘0’ in front of a single digit in the Grid field.

Washington DC, only one (1) grid is allowed per ticket.
Western Shore Maryland, you may use up to three (3) grids per ticket.
Eastern Shore Maryland and Delaware, you may use up to two (2) grids per ticket. Make sure that you use all grid cell(s) in which your excavation will take place. This may require that multiple tickets be processed.

13. Ticket Type: Indicates the type of header being processed. For standard notice tickets, leave this field as Standard.

INSUFFICIENT NOTICE  – An ‘Insufficient Notice’ indicates a desire to start non-emergency work, on the same business day as the ticket is being processed on; Monday – Friday, anywhere from 7:00am up to 3:00 pm. Owner-members do not guarantee their response to this short  notice.  Enter your requested start time into the Remarks section of the locate request form.

SHORT NOTICE – A ‘Short Notice’ indicates a desire to start non-emergency work anytime from the next business day up-to the date and time of a standard notice. . Owner-members do not guarantee their response to this type of notice.  Enter your requested start date/time into the Remarks section of the locate request form.

DESIGNER NOTICE (DE & MD Only) – When processing a Designer ticket, select the Designer header. Designer tickets have a work-to-begin date of 15 business days from the date of the call.

MEETING NOTICE (DE Only) – When processing a pre-job meeting ticket in the state of Delaware, select the Meeting header. The meeting header can be used when excavation project is large, complicated and will extend over 20 days. Meeting appointments should be scheduled two full working days from the time of the call between 9am and 3pm include the meeting location on the ticket. A meeting notice is not a locate request. If markings are needed a locate ticket should be processed with locate instructions.

 FTTP and FIOS ticket types used by Verizon or its contractors where the excavation performed involves installing fiber. These headers should only be used by Verizon and its contractors when the work being done involves installing mainline and service fiber.

Note: Not all ticket header/types are available in all states.

14. Work to Begin Date: Date in which response from the owner-members is requested. The system will automatically default to the standard date as stated by law.
15. Work to Begin Time: Time in which response from the owner-members is requested. The system will automatically default to the standard time as stated by law.
16. Expiration Date: Date the ticket will expire (DC =15 days and MD =12 days)

After you have confirmed that all of the information is correct, select one of the following five choices:

Selecting ‘Continue’ will take you to a map (DE & Eastern Shore MD Only), see below.

Selecting ‘Submit’ will take you to the list of notified owner-members (DC & Western Shore MD Only) – Proceed to ‘Utility Notification Page’ section

Selecting ‘Suspend Ticket’ will place the ticket in our suspend file and you will have to call the call center to finish the ticket. (Available to Eastern Shore MD & DE only)

Selecting ‘Previous Page’ will return you to the last page viewed.

Selecting ‘Cancel’ allows you to cancel the processing of the current locate request and will bring you back to the One Call Concepts Internet main menu.

Selecting ‘Display Help’ opens a dialog box containing several commands to assist in filing the locate request and a brief description of each field.

To proceed with filing your locate request select ‘Continue’; the map page will appear. (Eastern Shore MD & DE only)

ITIC Mapping (DE & Eastern Shore MD ONLY) – if you would like this option please contact the Help Desk 410-712-0056) if working in Western Shore MD & Washington DC go to ‘Utility Notification Page’

Information pertaining to the excavation site will carry over to the top of the map.

A map will be displayed highlighting the grid(s) you entered on your ITIC request, please verify your excavation site. If a change is necessary, reselect the grids by clicking the grid(s) that totally encompass your dig site. If you receive an error that says ‘all searches failed’, please check your ITIC request mapping information to ensure you have the correct county and/or map number and grid.

Please mark sure you are using enough grids to cover your entire excavation site. You can click on the map to select up to 2 grids per ticket. The grids must touch side by side, be on the same map number and be in the same county. If you need to select more than 2 grids or use multiple map numbers and/or counties you must process additional tickets for your excavation. If you reselected grid(s) for your excavation site, the mapping coordinate you entered on your ITIC request form will be changed to match your new grid selection.

To select a grid click inside the grid, the grid border line will turn to a bold orange. To de-select a grid click inside the grid to un-highlight it.

To approve your selected grids click on ‘Accept’ (green check) at the top of the page.

Important: Your selected grids are used to notify Miss Utility of Delmarva utility members of your excavation.        

As you are looking at the map you will notice different tools that are available for use. (see diagram below for tool description)

After all mapping is completed and ‘Accepted’ you will be taken back to the locate request to finish processing.  To proceed with filing your locate request select ‘Submit Ticket’, the Utility Notification page will appear. (If you are working in Eastern Shore Maryland & DE and would like this option, please contact the Help Desk 410-712-0056.)

UTILITY NOTIFICATION PAGE [Back to Top]

Be aware: If the utility notification list is blank, your ticket is incorrect and is not valid. Be suspicious if electric and telephone companies are not listed. In both of these instances, select the ITIC BACK button (not the web browser Back button) and confirm your selection of the County, Map Number and Grid. If the problem continues, do not process the ticket and contact the call center for assistance (1-800-257-7777).
             

The following MARYLAND owner-members may charge for locates-please contact the call center for an up to date listing of charging owner-members at 1-800-257-7777.

City of Aberdeen – Billing concerns should be directed to Maryann at 410-272-1414.

Baltimore City Department of Public Works – Billing concerns should be directed to 443-984-2706.

Harford County Department of Public Works – Billing concerns should be directed to 410-612-1612.

Maryland Department of Transportation Agencies – Billing concerns should be directed to the following:

SHA (State Highway Administration)  www.roads.maryland.gov
MPA (Maryland Port Authority) 410-385-4811
MDTA (Maryland Transportation Authority) 410-537-7829
MAA (Maryland Aviation Authority) 410-859-7303

Town of Ridgely – Billing Concerns should be directed to Melissa Leonard 410-634-2177

The following owner-members do not mark on private property: Anne Arundel County Department of Public Works, Frederick County Water & Sewer, Howard County Utilities Water/Sewer and WSSC.

If you are ready to complete your current ITIC locate request, click on “Submit Ticket”.

SUBMITTING A LOCATE REQUEST [Back to Top]

The submission page will appear and will display your ticket number and any special notes or reminders. Write down the ticket number, as it serves as your proof that you have notified the call center of your intent to excavate. Retain the ticket number until your work is complete.

NEW USERS: Your locate requests will go into the Review File for review by our call center personnel. These tickets are reviewed Monday – Friday (excluding holidays), 7am to 5pm This may cause a delay in the processing of your ticket.

Once you have received your ticket number (above), you’re done! You have the following options:

To process another locate request, select ‘New Ticket’ at the bottom of the page.

To view the completed ticket, select, ‘View Ticket’, this will also enable you to print a copy of the ticket for your records.

If you have completed all your locate requests or want to update a ticket, select ‘Finished’.

The system will automatically email you a copy of your processed ticket. It is your responsibility to verify that all information is correct. Report any discrepancies to the call center immediately.

PROCESSING AN UPDATE REQUEST – all ticket dates are calculated using business/work days, Monday – Friday, excluding Saturday, Sunday and legal holidays. [Back to Top]

When to update your tickets: If the excavation defined in your locate request lasts longer then the time periods defined below, it is your obligation to update your locate request.

In Maryland:
Miss Utility tickets are valid for 12 business days after the day on which the ticket is transmitted to the owner-members. If your work will extend beyond the expiration date you must update your ticket by the 9th business day.

In Delaware:
Miss Utility of Delmarva tickets are valid for 10 business days after the call date.  Tickets must be updated by the 8th business day from the day after the call date if work will extend beyond 10 business days.

In Washington DC:
District One Call tickets are valid for 15 business days from the day the ticket is processed. The ticket must be updated by the 12th business day if work will extend beyond the 15th business day.

ITIC will display the locate request form containing all of the previous ticket’s information. Please review to make sure the information is correct. You may make edits to the contact information as well as add additional comments in the Remarks field. The remarks field is NOT to be used for Extent of Work information. Emergency tickets CAN NOT be updated. If you need to update the work site, process a new ticket.

You CAN NOT change the locate information in any way. If you find that this information is incorrect, please issue a new ticket with the new and correct information.

Do not use the back button on your browser to move back within a ticket. Only use the buttons within the ITIC screen. It is imperative that when processing several updates, you click ‘Finish’ after writing down your ticket number. To enter another ticket, select ‘Update Ticket’ from the main page.

Please feel free to call the call center at 410-712-0056, 301-621-1317 or 800-257-7777, Monday through Friday 7am – 5pm for assistance.

PROCESSING A CANCEL TICKET [Back to Top]

When you select ‘Cancel’ from the main menu, ITIC will prompt you to enter the ticket number you wish to cancel. Enter your ticket number in the Message Number field, leave the Rev Number field blank and click on ‘Search’ to find your ticket.

ITIC will display the locate request form containing all of the ticket information. Please review the form to make sure that you have the correct ticket on your screen. If not, click the ‘Cancel’ button to go back to the main menu.

You will be required to enter the reason for the cancelled ticket in the ‘Remarks’ field. Once this has been completed, click on the ‘Submit Ticket’ button. The notification screen will be displayed, again, click on ‘Submit Ticket’. The last screen will display your cancelled ticket number with an option to process another cancel notice, view the ticket or finish.

Do not use the back button on your browser to move back within a ticket. Only use the buttons within the ITIC screen.

Please feel free to call the call center at 410-712-0056, 301-21-1317 or 800-257-7777, Monday through Friday 7am – 5pm for assistance.

POLICY ISSUES [Back to Top]

The most important thing to remember when entering a ticket is that a locator will take it and use it as directions for marking your work site. As a result, please bear the following key points in mind:

• Fill out all fields completely and accurately. Wrong spelling, incorrect street names or addresses, no marking instructions or poor directions can affect the delivery of timely locate marks.
• Double check the ADC map number and grid. The map number and grid combination is used to determine which utilities will receive your locate request. An incorrect map number and grid combination may prevent the proper utilities from being notified. Although ADC map books may reference multiple counties, you must use the map book for the county you are working in. FYI: Baltimore County and Baltimore City both use the Baltimore map. Washington DC uses the Metro Washington map.
• Describe the area in which you will work as completely as possible. The more detail you can provide the locator, the better they will be able to mark your excavation site. It is advisable to pre-mark/white line your job with white paint to clearly designate the area of excavation.

WORD ABBREVIATIONS [Back to Top]

These are standard abbreviations for use in the TYPE OF WORK and EXTENT OF WORK fields. Please adhere to these as closely as possible to avoid any confusion. They may help you condense your locate request information.

Complete Word		Abbreviation		Complete Word		Abbreviation
APPROXIMATELY		APPROX		PEDESTAL		PED
ASSOCIATION		ASSOC		PIKE		PIKE
AVENUE		AVE		PLACE		PL
BETWEEN		BTWN		POLE #		P#
BLOCK		BLK		PROPERTY		PROP
BOULEVARD		BLVD		RAILROAD		R/R
BUILDING		BLDG		RELOCATE		RELOC
CIRCLE		CIR		RIGHT OF WAY		R.O.W.
CONSTRUCTION		CONST		ROAD		RD
COURT		CT		ROUTE		RT
DEVELOPMENT		DEVEL		SAINT		SAINT
DRIVE		DR		SERVICE		SVC
EAST		E		SEWER		SWR
ELECTRIC		ELEC		SOUTH		S
FEET		FT		SQUARE		SQ
HIGHWAY		HWY		STREET		ST
HOUSE		HSE		SUBDIVISION		SUBD
INGROUND		IG		TERRACE		TER
INSTALL		INST		TRAIL		TR
INTERSECTION		INTER		TRANSFORMER		TRANS
INTERSTATE		I-		UNDERGROUND		UG
LANE		LANE		UTILITY		UTIL
LOCATE		LOC		WATER		WTR
MOUNT		MT		WAY		WAY
NORTH		N		WEST		W
PARKWAY		PKWY		POLE # / #		P#/#

COUNTY ABBREVIATIONS [Back to Top]

Following is a list of counties serviced by the call center for DC, DE and MD.

MARYLAND COUNTIES
County		County Field		Map Field
ANNE ARUNDEL		ANNE ARUNDEL		AA
ALLEGANY		ALLEGANY		ALLG
BALTIMORE		BALTIMORE		BALT
BALTIMORE CITY		BALTIMORE CITY		BCTY
CALVERT		CALVERT		CLVT
CAROLINE		CAROLINE		CAROL
CARROLL		CARROLL		CARR
CECIL		CECIL		CECIL
CHARLES		CHARLES		CHAS
DORCHESTER		DORCHESTER		DORCH
FREDERICK		FREDERICK		FRED
GARRETT		GARRETT		GART
HARFORD		HARFORD		HARF
HOWARD		HOWARD		HWD
KENT		KENT		KENTM
MONTGOMERY		MONTGOMERY		MONT
PRINCE GEORGES		PRINCE GEORGES		PG
QUEEN ANNES		QUEEN ANNE'S		QUAN
SOMERSET		SOMERSET		SOMER
SAINT MARY'S		ST. MARYS		STMY
TALBOT		TALBOT		TALB
WASHINGTON		WASHINGTON		WASH
WICOMICO		WICOMICO		WICOM
WORCESTER		WORCESTER		WORC

DELAWARE COUNTIES
County		County Field		Map Field
KENT		KENT		KENTD
NEW CASTLE		NEW CASTLE		NEWC
SUSSEX		SUSSEX		SUSSX

DISTRICT OF COLUMBIA
County		County Field		Map Field
NORTH WEST		NW		NW
NORTH EAST		NE		NE
SOUTH WEST		SW		SW
SOUTH EAST		SE		SE

WORKING CLEARANCE and LOCATE MARKINGS [Back to Top]

You are required to hand dig within the below stated measurements from the marked lines:
MD: 18 inches
DC: 18 inches
DE: 24 inches

Please check www.missutility.net for links to the law that apply in your area.

Type of Line		Color
COMMUNICATIONS		ORANGE
WATER		BLUE
SEWER		GREEN
ELECTRIC		RED
GAS-OIL		YELLOW
TEMPORARY SURVEY MARKING		PINK
RECLAIMED WATER, SEWER AND SLURRY LINES		PURPLE
PROPOSED EXCAVATION		WHITE

POSITIVE RESPONSE SYSTEM [Back to Top]

Ticket Check® is the system used in Maryland and Delaware for ticket positive response (excluding Designer and Meeting header tickets). For more information on Ticket Check, please visit www.missutility.net.

To check the status of your ticket call 1-866-821-4226 or via ‘Search and Status’ (www.missutility.net)

Note: Not all owner- members in Washington, D.C. participate in Ticket Check®.